Shipping Information
Service Alert: Canada Post Delays
Deliveries may take longer while rotating strikes continue. We’ll make every effort to ship through the quickest option. Learn moreFree Shipping
Enjoy free shipping on orders that meet the order minimum and we’ll take care of the shipping costs for you. All parcels are shipped via Canada Post Xpresspost, which includes an on-time delivery guarantee, tracking, delivery updates, and delivery confirmation.
Order Minimum for Free Shipping by Province
| Region | Provinces | Order Minimum |
|---|---|---|
| Regional Provinces | British Columbia | $150 |
| Western Provinces | Alberta, Saskatchewan, Manitoba | $200 |
| Eastern Provinces | Ontario, Quebec | $250 |
| Atlantic Provinces | New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island | $300 |
| Northern Territories | Nunavut, Yukon Territory, Northwest Territories | $350 |
Flat Rate Shipping
For orders that do not meet the order minimum for free shipping, a flat rate shipping fee of will be applied at checkout. This ensures that you can still enjoy quick and reliable delivery at an affordable price!
| Region | Provinces | Flat Rate Fee |
|---|---|---|
| Regional Provinces | British Columbia | $10 |
| Western Provinces | Alberta, Saskatchewan, Manitoba | $15 |
| Eastern Provinces | Ontario, Quebec | $20 |
| Atlantic Provinces | New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island | $25 |
| Northern Territories | Nunavut, Yukon Territory, Northwest Territories | $35 |
Shipping Methods
All orders are shipped via Xpresspost. If you wish to upgrade to Priority shipping, please contact our customer support team. A $10 processing fee will apply, in addition to the shipping cost. Please note, customers should consider our cut-off period when placing an order for Priority shipping.
Xpresspost includes up to $100 liability coverage against loss, damage or COD service failure. For more information on Xpresspost Liability coverage click here
Processing & Cut-off Times
Please allow up to 2 business days to process your order. You can expect an email within 24 hours containing a order number and tracking details. Orders placed on weekends or holidays will be processed the next business day.
Cut-off Times
- Orders placed before 10:00 AM PST will be processed the same day.
- Orders placed after 10:00 AM PST will be processed the next business day.
During promotional days or periods of high order volume, cut-off times may be adjusted to ensure timely processing and shipping. Please check our website or contact customer support for any updates to the cut-off time.
Shipping Times
Shipping times are estimates and may be affected by factors beyond our control, including weather events, carrier delays, holidays, and other unforeseen circumstances.
| Region | Provinces | Shipping Time |
|---|---|---|
| Regional Provinces | British Columbia | 1 – 2 Business Days |
| Western Provinces | Alberta, Saskatchewan, Manitoba | 2 – 3 Business Days |
| Eastern Provinces | Ontario, Quebec | 3 – 4 Business Days |
| Atlantic Provinces | New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island | 3 – 5 Business Days |
| Northern Territories | Nunavut, Yukon Territory, Northwest Territories | 5 – 7 Business Days* |
*Remote regions may experience longer shipping times.
Lost or Stolen Packages
We are not responsible for packages that are lost or stolen after they have been shipped. If your package has not arrived or appears to be missing, please contact the Canada Post directly using your tracking information. If you need further assistance, feel free to reach out to our customer support team.
For more information on Xpresspost Liability coverage click here
Address Accuracy
Please ensure that your shipping address is entered correctly at checkout. We are not responsible for delays or lost packages due to incorrect or incomplete address information. Double-check your details to ensure timely and accurate delivery. If you notice an error after placing your order, please contact our customer support team as soon as possible.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please note that package status may take up to 24 hours to update. You can use the tracking number to monitor your package and stay informed on its delivery status.
Refunds and Returns
All sales are final. We do not accept returns or issue refunds, except in cases where an error was made on our part. Please review your order carefully before completing your purchase. If you encounter any issues with your order, please contact our customer support team as soon as possible.
