FAQs

Placing an order is easy! Browse our catalog, add items to your cart, and proceed to checkout. Follow the steps to enter your details and complete your purchase.

We allow changes or cancellations within a specific timeframe after the order is placed. Contact our customer support as soon as possible for assistance.

Check your spam or junk mail folder first. If it’s not there, please contact us, and we’ll resend the confirmation.

Enter your discount code at checkout in the “Promo Code” box. Be sure to click “Apply” before completing your purchase.

We offer Xpresspost. Details about delivery times and costs are available at checkout and on our shipping information page here

Shipping costs vary depending on your location and the shipping method selected. Check our shipping information page for detailed rates.

Delivery times depend on your location. Shipping typically takes 1 – 7 business days. For detailed shipping times visit our shipping information page.

Once your order ships, you’ll receive a tracking number via email. Use it to track your package’s journey. Please allow up to 24 hours for updates to appear.

Contact us immediately with your order details. We’ll investigate the issue and ensure you receive your package.

We accept Interac e-Transfer. Additional payment options may be displayed at checkout.

You’ll receive an invoice via email after completing your purchase. Contact us if you need a copy.

All sales are final. We do not accept returns or issue refunds, except in cases where an error was made on our part. Please review your order carefully before completing your purchase. If you encounter any issues with your order, please contact our customer support team as soon as possible.

We’re sorry for the inconvenience! Contact us immediately, and we’ll resolve the issue.

No, you can checkout as a guest. However, creating an account allows you to track orders and save your details for future purchases.

Click on the “Register” button at the top of our website and fill in your details.

Click “Forgot Password” on the login page here and follow the instructions to reset it.

Log in to your account and navigate to the “Account details” section to update your details.

Sign up for our newsletter or follow us on social media to stay updated.

Unfortunately, only one discount code can be applied per order.

Yes, contact us for bulk order inquiries and special pricing.

Yes! Refer your friends and earn rewards. Check our referral page for details.

Our Points and Rewards Program lets you earn points for purchases and other actions, which you can redeem for discounts on future orders. Earn 1 point for every dollar spent.

You can earn points through:

• Making purchases: Earn 1 point for every $1 spent.
• Creating an account: Get 1,000 bonus points when you sign up.
• Referring friends: Earn 3,000 points when your friend makes their first purchase.
• Writing product reviews: Get 500 points for leaving a review.
• Special promotions: Keep an eye out for bonus point events.

Redeeming points is easy! During checkout, select the option to apply your points. The discount will automatically adjust your total.

No, your points will never expire! Feel free to use them at your convenience.

Yes, you can use points alongside most discounts or promotions. Some exclusions may apply, which will be noted at checkout.

Log into your account and visit the “Points and Rewards” section. Your current points balance and earning history will be displayed.

No, there’s no limit to how many points you can earn. The more you shop and engage with us, the more points you’ll collect!

Points are non-transferable and can only be used by the account holder who earned them.

Yes, you’ll earn points on the final amount paid after any discounts or promotions are applied.

Yes, points earned on returned items will be deducted from your account after the return is processed.

No, points are only earned on the subtotal of your order, excluding shipping costs and taxes.

For online purchases, points are automatically credited to your account as long as your email matches your account. If not, contact customer service with your order details.

Points cannot be redeemed for cash and may not apply to certain items like gift cards or special-edition products. See our terms and conditions for details.

If you believe you’re missing points, contact our customer service team with your order details. We’ll review your account and ensure everything is accurate.

Yes, any points redeemed on a canceled order will be credited back to your account.

Reach us via email, live chat, or phone. Visit our contact page for details.

Our team is available 9:00AM PST to 4:00PM PST to assist you.